Rimera Group
Increased effectiveness of sales and customer service for Rimera Group, a leading Russian oilfield services company.
The project covered the implementation of an automated CRM system based on Microsoft Dynamics CRM. The system supports the order processing circle: from receiving a customer’s application, preparing a commercial offer and making a payment, to transferring an order to production, controlling the order execution and delivering it to the customer. The two plants of Rimera Group – MSA and Alnas use the solution.
Results:
- Unified customer base
- Increased order execution quality
- Improved communication between departments
Testimonials
M.B. Lobanov
CIO, Rimera Group, 2017
Professionalism and responsibility for task performance
« GMCS showed professionalism and responsibility for task performance. The project was held in strict accordance with the approved schedule, all stages were closed in a timely and qualitative manner.
Rimera Group continues to cooperate with GMCS within the development and technical support of the CRM system.
»
Letter of Appreciation Download (PDF 226.21 Kb)
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