Industry: Manufacturing
Solution: Industry Solutions
Platform: Microsoft

Rimera Group

Increased effectiveness of sales and customer service for Rimera Group, a leading Russian oilfield services company.

The project covered the implementation of an automated CRM system based on Microsoft Dynamics CRM. The system supports the order processing circle: from receiving a customer’s application, preparing a commercial offer and making a payment, to transferring an order to production, controlling the order execution and delivering it to the customer. The two plants of Rimera Group – MSA and Alnas use the solution.

Results:

  • Unified customer base
  • Increased order execution quality
  • Improved communication between departments

Testimonials

M.B. Lobanov
CIO, Rimera Group, 2017

Professionalism and responsibility in task performance

« Specialists of GMCS showed professionalism and responsibility in task performance. The project was held in strict accordance with the approved schedule, all stages were closed in a timely and qualitative manner. Rimera Group continues to cooperate with GMCS within the development and technical support of the CRM system. »
Letter of Appreciation Download (PDF 134.5 Kb)

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