Industry: Public Sector
Solution: Industry Solutions
Platform: Microsoft


Increased effectiveness of contractor relationship management and Service Desk for Rusnano, a strategic investor in nanotechnology innovations
  • Implementation of contractor relationship management system based on Microsoft Dynamics CRM: personal accounts, application registration and processing, support for marketing processes
  • As a part of system development, automation of investor relations management and development of operational management system
  • Implementation of Service Desk under the ITSM discipline: management of incidents, service requests, changes and configuration items. GMCS solution for Service Desk management was chosen to solve the project tasks. As a result, the transparency of service production costing increased, incident resolving duration was reduced, as well as the interaction between departments improved


V. Grevtsev

Competent and reliable partner in the realization of complex projects

« Based on our experience, we recommend MAYKOR-GMCS as a competent and reliable partner for complex projects that entails business applications implementation and their subsequent maintenance. »