Rusnano
Increased effectiveness of contractor relationship management and Service Desk for Rusnano, a strategic investor in nanotechnology innovations
- Implementation of contractor relationship management system based on Microsoft Dynamics CRM: personal accounts, application registration and processing, support for marketing processes
- As a part of system development, automation of investor relations management and development of operational management system
- Implementation of Service Desk under the ITSM discipline: management of incidents, service requests, changes and configuration items. GMCS solution for Service Desk management was chosen to solve the project tasks. As a result, the transparency of service production costing increased, incident resolving duration was reduced, as well as the interaction between departments improved
Clients
