RAO Energy System of the East

Enhancing customer service level for Kamchatka, a subsidiary of RAO Energy System of East, the main supplier of electricity in the Kamchatka Territory

GMCS solved the following tasks:

• Design and development of an integrated billing system based on the range of solutions for energy and global best practices. Support for a full cycle of customer service from a request to the conclusion of the contract, from meter reading to billing a unified payment document, from payment to the full settlement of the debt, including all forms of sanctions. More than 200 thousand metering points.
• Formation of a new analytical calculation model, reconciliation of reference data
• Automation of information services for personal accounts at the web-portal
• Implementation of digital services (personal accounts and chatbot) based on VerEx Platform for more effective interaction with consumers
• Management of claim-related activities, integration with a call center
• Integration with GIS for Utilities

Results of collaboration:

• Improved efficiency of customer services and billing for more than 200,000 individuals and more than 20,000 enterprises
• Reduced receivables
• Cost-cutting as a result of refusal to involve the intermediary organizations in handling accounts