RAO Energy System of the East
Industry: Energy & Utilities
Solution: Industry Solutions
Platform: Verex Platform

RAO Energy System of the East

Enhancing customer service level for Kamchatka, a subsidiary of RAO Energy System of East, the main supplier of electricity in the Kamchatka Territory

GMCS solved the following tasks:

  • Design and development of an integrated billing system based on the range of solutions for energy and global best practices. Support for a full cycle of customer service from a request to the conclusion of the contract, from meter reading to billing a unified payment document, from payment to the full settlement of the debt, including all forms of sanctions. More than 200 thousand metering points.
  • Formation of a new analytical calculation model, reconciliation of reference data
  • Automation of information services for personal accounts at the web-portal
  • Implementation of digital services (personal accounts and chatbot) based on VerEx Platform for more effective interaction with consumers
  • Management of claim-related activities, integration with a call center
  • Integration with GIS for Utilities

Results of collaboration:

  • Improved efficiency of customer services and billing for more than 200,000 individuals and more than 20,000 enterprises
  • Reduced receivables
  • Cost-cutting as a result of refusal to involve the intermediary organizations in handling accounts

Testimonials

V. Vasiliev
Deputy Director General of Energy Sales, RAO ES of East, 2012

« We believe GMCS to be a trusted partner that has showed high-level expertise and knowledge of energy company’s specific features. A joint team of “RAO ES of East” and GMCS supported by specialists of Microsoft Russia has developed a concept of billing solution on the base of MECOMSTM , which makes allowance for the specific business processes of our company, as well as the Russian energy market rules. »
Letter of Appreciation Download (PDF 211.46 Kb)

Clients

Altyntau Resources
Strauss
FUN&SUN
MATCH Hospitality
SUEK
Roca Group
Hoff
Uhrenholt
Russian Post
Ahlers
Valio
United Breweries Holding
RAO Energy System of the East
TMK
Skolkovo
Electric Networks of Armenia
Rusnano
Knauf
Rosinter
IKEA
EOS Russia (EOS Group)
SIBUR
Unipro (formerly E.ON Russia)
LANXESS
MMK
RusHydro
Klöckner Pentaplast Rus
Russian Grids
Abi
TVZS
Ikon Tyres
CTSP
Otkritie Bank
EFKO
ECCO
Ammoni
SOK Service Center RUS (S Group)
Constantia St. Petersburg
X5 Group
Lamoda