Industry: Retail
Solution: Industry Solutions

Leroy Merlin

Increased efficiency of the retail network management for Leroy Merlin East, one of the largest DIY retailers

Cooperation includes:

  • Implementation of a new customer service system based on Microsoft Dynamics CRM for the call center. The system is adapted to the processes of remote customer service 
  • Implementation of cross-channel price monitoring and calculation of new price proposals to collect and process data from catalogs of products and prices, to accumulate this information and use it to calculate the best price proposals, as well as to make a specific calculation for each particular store
  • Technical support for HRM system based on BOSS Kadrovik


Antonin Molle
Director of IT Department, Leroy Merlin Vostok, 2017

We appreciate and value of our successful cooperation with GMCS

« We attracted GMCS for a system development project of cross-channel price monitoring and calculation of new price proposals. For the implementation of this strategically important project, we were looking for a reliable and professional IT team in the local market, capable to not only provide solution development but also ensure quality management of the project as part of its responsibilities, including communication with specialists from the other business units of Leroy Merlin. GMCS demonstrated a high level of professionalism and carried out the tasks exactly as we needed. »
Letter of Appreciation Download (PDF 54.7 Kb)