NETBYNET
Increased customer service efficiency for NETBYNET (WIFIRE Brand), an operator of high-speed fixed-line communications with a subscriber base of over 940,000 customers
The CRM system based on Microsoft Dynamics 365, using industry-specific GMCS solutions for telecommunications companies manages the main service processes:
- b2c sales
- contact center management
- Service Desk, including automation of IVR, diagnostics, remote control of equipment, integration with installers' mobile personal account
The system is a single working space for all departments involved in the process of creating, implementing, selling and supporting NETBYNET products and services.
Testimonials
A. Egorov
Director of Mass Market Business Development, NETBYNET, 2021
Development, optimization and support for the CRM system based on Microsoft Dynamics 365
« We express gratitude to GMCS for the high quality of work performed on the development, optimization and support for the CRM system based on Microsoft Dynamics 365 for NETBYNET Holding LLC (Wifire brand), subsidiary of MegaFon PJSC. The CRM system provides comprehensive support for business processes of creation, implementation, sale and maintenance of all products and services for the B2C segment and the MegaFon’s converged offer “Unite!” and product “#ForHome”. »
Letter of Appreciation Download (PDF 266.98 Kb)
Clients
