Avanpost
Increased service quality for the company "Avanpost", providing cash registers sales and services under the brand of Modul.Kassa.
GMCS set up Service Desk based on Microsoft Dynamics 365 in just a month.
The solution provides:
- Centralized call reception and processing through the main channels - telephone, e-mail, and corporate chat with their subsequent routing
- For incoming calls: automatic search and opening of the client card thanks to the integration with telephony
- Requests monitoring with SLA
- Viewing and analyzing indicators for calls processing using the dashboards
The specialists of the central office in Moscow and a contact center in Novosibirsk use a new Service Desk system.
Clients
