Customer relationship management
Business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination
Overview
- Sales management
- Marketing management
- Service management
- Reporting and monitoring dashboards
- Mobile client
Features
- Centralize customer information, automate marketing interactions, provide business intelligence, and facilitate communications for increased productivity
- Track opportunities your sales force is pursuing, analyzes data, and deliver superior customer service
- Make the customer-facing functions of business easier
- Gain the insights you need to qualify prospects
- Take advantages of comfortable, intuitive look and feel your people are already familiar with
- Turn Microsoft Outlook into the one place where you manage Customer information, Email messaging, and Calendar scheduling
- Eliminate time-consuming tasks with tight integration with Microsoft Office, including Microsoft Excel and Microsoft Word
- Manage calendars with your own Cortana personal assistant
- Learn what your customers really think with Microsoft Social Engagement
- Take advantages of CRM solution in the cloud, on-premises, or with a hybrid combination Enjoy rapid deployment and low cost support
Benefits
- Driving growth and high business performance, more efficient customer relationship processes
- Real-time view of the business against your company’s key performance indicators
- Report packages that govern business reviews and ensure a consistent operating rhythm
- Improving lead disposition by 30%, sales conversion rates by 20%, and increasing premium value by 50% while saving our client millions
- Increasing sales productivity because of consistent sales processes for accurate pipeline and business reviews
- Improved discipline among agents in pursuing those leads and increased disposition information management
- Streamlined contract management
- Instant visibility into the touchpoints across the organization for each customer or prospect
- Effective marketing impact and success assessment