CRM solution for Travel & Hospitality

CRM solution for Travel & Hospitality

Overview

CRM solution based on Microsoft Dynamics 365 and Power Platform:

  • Digital Sales
  • Digital Marketing

  • Digital Customer service

Business roles:

  • Contact center
  • Sales department

  • Service and Customer service divisions

  • Managers

  • Analysts

Features

Dynamics 365 for Sales online:

  • A unified client profile helps to know everything about a client
  • Monitoring the sales funnel and the implementation of the sales plan
  • Omnichannel in receiving customer data
  • Advanced opportunities for segmentation of the customer base and creation of a targeted offer
  • Analysis of the history of customer relationships for better personalization
  • SLA monitoring and bottleneck detection

Power BI:

  • Automated report collection from multiple systems
  • Prompt management decision making
  • High transparency of business processes

PowerApps:

  • Ability to quickly deploy solutions for dealers, franchise networks, agents, company partners
  • The rapid expansion of functionality to departments using CRM data
  • Ensuring a uniform, high-quality level of interaction with customers (general SLA)
  • Formation of a single customer base of the entire network (all divisions of the frontline)
  • Reduced licensing support costs
  • Reduced time of system implementation

Power Automate:

  • Simplicity and speed of the development of integration solutions and web services
  • Standard methods to connect to Microsoft tools and services 

Benefits

  • Increase Sales

  • Enhance The Customer Relationship

  • Improves The Service Level

  • Access To More Business

  • Share The Information

  • Improve Service Management

  • Save Time