CRM solution for Travel & Hospitality
Overview
CRM solution based on Microsoft Dynamics 365 and Power Platform:
- Digital Sales
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Digital Marketing
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Digital Customer service
Business roles:
- Contact center
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Sales department
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Service and Customer service divisions
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Managers
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Analysts
Features
Dynamics 365 for Sales online:
- A unified client profile helps to know everything about a client
- Monitoring the sales funnel and the implementation of the sales plan
- Omnichannel in receiving customer data
- Advanced opportunities for segmentation of the customer base and creation of a targeted offer
- Analysis of the history of customer relationships for better personalization
- SLA monitoring and bottleneck detection
Power BI:
- Automated report collection from multiple systems
- Prompt management decision making
- High transparency of business processes
PowerApps:
- Ability to quickly deploy solutions for dealers, franchise networks, agents, company partners
- The rapid expansion of functionality to departments using CRM data
- Ensuring a uniform, high-quality level of interaction with customers (general SLA)
- Formation of a single customer base of the entire network (all divisions of the frontline)
- Reduced licensing support costs
- Reduced time of system implementation
Power Automate:
- Simplicity and speed of the development of integration solutions and web services
- Standard methods to connect to Microsoft tools and services
Benefits
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Increase Sales
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Enhance The Customer Relationship
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Improves The Service Level
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Access To More Business
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Share The Information
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Improve Service Management
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Save Time