TAdviser listed GMCS among the largest suppliers of IT solutions for retail
TAdviser analytical center has compiled a ranking of the largest suppliers of IT solutions for retail. GMCS took 16th place, showing revenue of 718 million rubles at the end of 2018 in this area.
In the TAdviser review, experts say that Russian retail is undergoing a profound transformation. According to them, market leaders are investing in the IT-sphere about 5-7% of gross profit. Expenses on infrastructure maintenance are declining while expenses on digitalization tools are increasing.
Among trends, the Vice President of GMCS Sergey Osipov noted RPA, HR Tech and machine learning. "According to our observations, retailers most often use intelligent analysis to obtain information about the customer behavior and preferences, which allows them to adapt their offers (price, range, delivery method, etc.) and provide customers with a personalized experience," said Sergey Osipov.
Earlier the analytical center TAdviser released "The Information Technology in Retail" map. It covered 390 market players: developers of IT solutions, cash registers, system integrators providing services for industry digitalization. GMCS was marked in the category "IT services".