Consumers of Kamchatskenergo send meter readings using Viber
Consumers of PJSC Kamchatskenergo can submit meter readings using a Viber chatbot. The service is deployed on the basis of “VerEx. Robotic Services Platform”, a designer for creating corporate chatbots.
Using a chatbot allows clients to send meter readings at a convenient time and without waiting in a queue; all you need is a device with Internet access.
“Kamchatskenergo offers five different ways to submit meter readings. Our clients can use a chatbot or a personal account, call the contact center at 8-800-234-29-39, send SMS at 8-924-892-65-17, and visit the customer service of Energosbyt from the 10th to the 20th day of each month as well,” said Elena Vasilchenko, Deputy Director of the Energosbyt branch.
To join the Viber public account of Kamchatskenergo, you need to go to the app and scan the QR code. Link to the QR code and user manual are located on the main page of the official website of Kamchatskenergo.
After scanning the QR code, the chatbot will offer you to enter your personal account, a unique receipt number and an amount to be paid. Further, you can use the chatbot service without additional authorization, send meter readings in real time and find out about the presence of debt.
“Energy companies work with a large amount of incoming and outgoing calls. Chatbot is a simple and affordable tool to optimize the time and cost of maintenance. Advantage of our platform is the ability to integrate with popular messengers, social networks, corporate portals, and other systems, depending on the needs of the company,” said Sergey Zavelishko, Business Director, GMCS.
About PJSC “Kamchatskenergo”PJSC “Kamchatskenergo” is the main electrical power supplier within Kamchatka territory. Moreover, the company produces more than a half of heat power to service the city of Petropavlovsk-Kamchatsky. PJSC “Kamchatskenergo” consists of 5 branches: “Regional Managing department”, “Kamchatka CHPs”, “Central Power Grid”, “Energosbit”, “Municipal Energy” and 1 subsidiary – OJSC “UESK”.