GMCS upgraded BI system for SIBUR IT
GMCS upgraded BI system for SIBUR IT
25 March 2020

GMCS upgraded BI system for SIBUR IT

GMCS updated the QlikView-based analytical solution for the ITSM system of SIBUR IT, a single provider of IT services to enterprises belonging to SIBUR.

SIBUR IT provides a full cycle of technical support for all SIBUR enterprises. More than 50,000 user requests are processed monthly.

QlikView is a business intelligence solution for specialists of SIBUR IT. The data source for QlikView is the IT Service Management system and other enterprise systems.

As part of BI system development, GMCS has developed a report designer: an application that allows users to independently and flexibly generate any report from more than 130 available measurements and metrics, with the ability to calculate performance indicators.

“The number of projects within Digital Transformation is growing. This requires better work efficiency and service direction. The BI system helps in coping with the tasks of quality control and the effectiveness of the IT services,” said Andrei Koryaykin, Head of Quality and IT Performance Management Department, SIBUR IT. 

In addition to the new functionality, previously configured reports in QlikView have been customized in accordance with customer requirements.

“The main BI project was implemented in 6.5 months. During the development, GMCS experts developed six analytical reports on ITSM processes, service quality, the fulfillment of contractual obligations and other indicators. We also provided key managers with dashboards to monitor IT performance in their area of responsibility,” added Elena Ivanova, Project Manager, GMCS.


About Sibur IT

SIBUR IT is a single provider of IT services for all enterprises in SIBUR Group. The company includes seven information technology centers. The range of company services covers the full cycle of technical support for the automated workstations of employees of SIBUR enterprises (the total number of workstations is over 12,000), including the supply and installation, maintenance, organization of repairs and write-offs.



Back