GMCS is in the Top 10 largest CRM suppliers in Russia according to TAdviser

The TAdviser news portal has published an overview of the CRM systems in Russia. GMCS entered the Top 10 of the largest suppliers of CRM systems.

GMCS revenue in this area amounted to 221 million rubles at the end of 2019, demonstrating an increase of 15.7%. The company's CRM expertise is based on the Microsoft Dynamics platform, including Microsoft Dynamics 365, as well as its own industry and specialized CRM solutions. In addition, GMCS implements intelligent service scenarios using chatbots and RPA. 

According to the TAdviser database, Microsoft ranks second among vendors in the Russian market by the number of implemented CRM projects, and the share of Microsoft Dynamics CRM among CRM solutions presented on the market is 9.4%. 

According to experts, the demand for CRM systems in Russia continues to grow. The pandemic has affected the work of most companies. It has changed current priorities and plans for the future. Not to lose a client who unwittingly ended up at home, companies began to implement CRM. Some companies upgraded their CRM systems with an emphasis on e-commerce and distance selling. 

“The pandemic has become the number one driver. When going online, companies had to improve their processes “to reach escape velocity”. Thanks to no-code technologies, the processes of developing and launching the necessary functionality are simplified and accelerated. For example, when implementing CRM projects, we actively use Microsoft Power Automate tools to create integrated solutions. We expect that in 2021 the CRM market will grow both due to new projects and the development of already used CRM systems, which customers will want to enrich with new functionality,” said Aurika Savchuk, Director of Interaction Management Solutions at GMCS.