The Microsoft Dynamics®CRM application — is a solution for customer relations management, which contains instruments for creating and maintaining a full picture of the client: from the first contact with him up to conclusion of the deal and subsequent servicing. Microsoft CRM includes sales, marketing and customer service modules, which in total form a flexible, convenient and accessible instrument that allows to introduce necessary changes to all business processes in order to interact with the clients more closely and increase the level of the company’s profitability.
Microsoft CRM complements Microsoft Office and Microsoft Office Outlook® and offers a clear and familiar interface, which ensures quick adaptation and high profitability of employees. Because the application is created on the basis of the scalable and secure platform.NET and uses standard means and technologies, including Microsoft Windows Server 2003, Microsoft SQL ServerTM, Microsoft Exchange Server, Microsoft BizTalk® Server and Microsoft Visual Studio®, companies can aditionally benefit from existing investments in the IT infrastructure and use the knowledge and skills accumulated by amployees, thus allowing to lower the total cost of ownership (TCO).
