Client: Simbiotel
http://www.eztalk.ru/

Client description: Simbiotel is a provider of a next generation service called EZtalk. The company was established in 2007 and provides voice services over the data communication network, using cutting edge technologies and ensuring an optimum price-quality ratio for long-distance communication services in Russia.

Project Description
The goal of the project launched at Simbiotel was to comprehensively automate the processes of customer relations management. The project is being implemented based on Microsoft Dynamics CRM. As part of the project GMCS shall carry out works for the automation of the contact centre, sales subdivisions and the technical maintenance department of the provider. The processes of customer service shall also be automated, as well as communication service sales to both private and corporate clients and the processes of the client’s marketing campaign management. In order to solve the tasks of centralized customer relations management, GMCS shall integrate Microsoft Dynamics CRM with the billing system, the unified payment system and the contact centre.

Solution Microsoft Dynamics CRM

Task Customer relations management (CRM)